Set up and use Moyafa: start here

Choose the task you want to complete: connections, messages, AI, orders, returns, your team or reports.

1. 1

   Start with your workspace and permissions

   Check the workspace name before changing anything. Owners and authorized team members configure the business; staff only see the tools permitted by their role. Some tools also depend on your plan, business type and connected services. Reading these guides is available to everyone; a guide does not activate a feature.

   Open this screen
2. 2

   Connect your channels and store

   Use the guide for your platform, then verify a real product/order or a message from a phone you control. Review the connection state before enabling automatic sends.

   SallaShopifyZidWhatsAppGmail and OutlookInstagram

   

3. 3

   Prepare replies and customer messages

   Set up your assistant and approved knowledge, learn manual sending, then configure each automation separately. Approving a template does not assign it to an event.

   AI setupKnowledge baseSend and replyMessage templatesOrder updatesWorkflows
4. 4

   Set policies and operational follow-up

   Returns, warehouse connections and customer notification rules are separate settings. Start with your policy, review the customer form, then test the intended journey using your own test customer.

   Returns and exchangesWarranty, photos and variantsStorage StationTicketsProducts and packsServices and bookings
5. 5

   Grow and manage the business

   Review audiences and consent before campaigns, then use reports to inspect recorded outcomes. Configure who can see financial information before inviting staff.

   Customer filtersCampaignsCart recoveryReviews and ratingsTeam permissionsNotifications and settingsReportsBilling