Set up the AI assistant

Teach it your business, then turn on auto-reply. It answers only when confident and hands the rest to your team.

1. 1

   Everything lives in Automations

   Open Automations → «AI Assistant». Setup and auto-reply sit on one screen with two separate switches — the most common mistake is turning on one and leaving the other off.

2. 2

   Add your business details & voice

   Fill in what you sell, shipping and returns policy, working hours, and the brand voice you want. The more specific this is, the fewer wrong answers you get.

3. 3

   Feed the knowledge base

   Upload your FAQ, policies and product notes as knowledge documents, or connect Notion. The assistant answers from your content instead of guessing.

4. 4

   It never invents prices or stock

   Prices and availability are pulled live from your connected store on every answer — the assistant is not allowed to guess them.

5. 5

   Sensitive cases go to a human

   Complaints, refunds, custom pricing and anything it isn't confident about are handed to your team instead of answered. You can take over any conversation at any moment.

6. 6

   Watch it before you trust it

   The same screen shows what it answered and what it escalated. Read a day or two of real conversations, fix the gaps in your knowledge base, then widen what it handles. The AI assistant requires a paid plan.