Configure order reviews and support ratings

Choose a delivery event and delay for reviews, and a separate template for support feedback.

1
Set up order review requests
In Message templates → Review requests, select an approved template and language, the delivered status from your platform and a delay. Review quiet hours and optional coupon settings if used. Enable and save. Verify your store actually sends the selected delivered status.
Open this screen
Review requests: delivery status, template, delay and quiet hours; 1024 is a preview value. Arabic interface shown; use the corresponding labels in your chosen language. Your available options and saved values may differ. Open the image to enlarge.
2
Set up support rating separately
Open Support rating, choose the approved rating template and enable it. Read the on-screen collection instructions: customer replies are used for the rating; do not assume a survey URL is generated. A template with an unrelated URL is not a substitute for the rating reply.
Open this screen
3
Test once and inspect the result
Use a controlled order/conversation, confirm the trigger and delayed send, then inspect the recorded response in reports. Keep order feedback and support feedback distinct. A missing delivery event, unapproved template or disconnected number can prevent sending.

Choose a delivery event and delay for reviews, and a separate template for support feedback.

Set up order review requests

In Message templates → Review requests, select an approved template and language, the delivered status from your platform and a delay. Review quiet hours and optional coupon settings if used. Enable and save. Verify your store actually sends the selected delivered status.

Open this screen

Review requests: delivery status, template, delay and quiet hours; 1024 is a preview value. Arabic interface shown; use the corresponding labels in your chosen language. Your available options and saved values may differ. Open the image to enlarge.

Set up support rating separately

Open Support rating, choose the approved rating template and enable it. Read the on-screen collection instructions: customer replies are used for the rating; do not assume a survey URL is generated. A template with an unrelated URL is not a substitute for the rating reply.

Open this screen

Test once and inspect the result

Use a controlled order/conversation, confirm the trigger and delayed send, then inspect the recorded response in reports. Keep order feedback and support feedback distinct. A missing delivery event, unapproved template or disconnected number can prevent sending.