Connect Storage Station: pickups, replacements and tracking

Prepare your own provider account, connect return and outbound services, then verify your store SKUs and customer messages.

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Before you start
You need an active Storage Station account with return pickup access, a return warehouse and carrier coverage. Pickup setup currently supports Saudi customer addresses and parcels up to 25 kg. For outbound replacement shipments and live stock, also request your ShipHero API Access Token and Refresh Token from Storage Station or your warehouse provider. These are separate from your Portal email/password. A Moyafa registration does not create or pay for a Storage Station account. Provider shipment/storage fees remain with the provider.
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1. Connect the store and return workflow
An owner or teammate with Manage settings opens Settings → Storage Station. Connect your store first so orders and product variants can be found. Enable your Moyafa return page and approve its policy under Automations → Returns. Return features require Pro or an existing eligible entitlement; the warehouse connection alone does not activate a return policy.
Open Storage Station settings
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2. Set up return pickups
In Return pickups, enter your Storage Station Portal email/password and choose Check account and warehouses. Select the warehouse that should receive returned goods, enter a sample customer city and check available carriers. Choose a preferred service, your store name and default parcel weight, then save. The credentials are encrypted and are not sent back to the browser. Checks and saving do not create a waybill or notify a customer.
Open Storage Station settings
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3. Set up stock and outbound replacements
In the outbound section, enter your ShipHero Access Token and preferably its Refresh Token, test the connection and select your warehouse. Enter the carrier code, shipping service title, shop/profile, dispatch method, contact email and replacement-order prefix confirmed by your provider. Do not copy another merchant’s routing values. Confirm the exact variant SKUs in your store match the warehouse. Packs and bundles need matching warehouse kit SKUs or a reviewed allocation configuration; automatic store stock write-back is a separate setting, not enabled by connecting.
Open Storage Station settings
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4. Prepare customer messages
Connect WhatsApp, submit the Utility templates you want to Meta and wait for approval. Under Message templates → Return & exchange messages, match each event to an approved template and preview its variables. Use Order updates for ordinary order-status templates. A warehouse connection does not submit or approve WhatsApp templates.
Match return templates
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5. Review and confirm each shipment
Open a return/exchange ticket. Pickup tools check the actual customer address and available services again before staff confirm. Replacement tools check the selected SKU and stock. Creating a real pickup or replacement books work with your provider and can incur charges. Tracking appears when the provider supplies it; a created label is not proof of collection or delivery. Use a controlled order for your first end-to-end test and confirm it with your provider.
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Troubleshooting and reconnecting
No warehouse: ask Storage Station to enable a return destination. No carrier: check the city and provider coverage. Login rejected: confirm Portal access with Storage Station. Outbound access expired: replace the API tokens and reconnect. Missing tracking: confirm shipment updates are enabled by the provider. Each merchant uses its own saved credentials; managed existing connections are protected from this setup.

Prepare your own provider account, connect return and outbound services, then verify your store SKUs and customer messages.

Before you start

You need an active Storage Station account with return pickup access, a return warehouse and carrier coverage. Pickup setup currently supports Saudi customer addresses and parcels up to 25 kg. For outbound replacement shipments and live stock, also request your ShipHero API Access Token and Refresh Token from Storage Station or your warehouse provider. These are separate from your Portal email/password. A Moyafa registration does not create or pay for a Storage Station account. Provider shipment/storage fees remain with the provider.

1. Connect the store and return workflow

An owner or teammate with Manage settings opens Settings → Storage Station. Connect your store first so orders and product variants can be found. Enable your Moyafa return page and approve its policy under Automations → Returns. Return features require Pro or an existing eligible entitlement; the warehouse connection alone does not activate a return policy.

Open Storage Station settings

2. Set up return pickups

In Return pickups, enter your Storage Station Portal email/password and choose Check account and warehouses. Select the warehouse that should receive returned goods, enter a sample customer city and check available carriers. Choose a preferred service, your store name and default parcel weight, then save. The credentials are encrypted and are not sent back to the browser. Checks and saving do not create a waybill or notify a customer.

Open Storage Station settings

3. Set up stock and outbound replacements

In the outbound section, enter your ShipHero Access Token and preferably its Refresh Token, test the connection and select your warehouse. Enter the carrier code, shipping service title, shop/profile, dispatch method, contact email and replacement-order prefix confirmed by your provider. Do not copy another merchant’s routing values. Confirm the exact variant SKUs in your store match the warehouse. Packs and bundles need matching warehouse kit SKUs or a reviewed allocation configuration; automatic store stock write-back is a separate setting, not enabled by connecting.

Open Storage Station settings

4. Prepare customer messages

Connect WhatsApp, submit the Utility templates you want to Meta and wait for approval. Under Message templates → Return & exchange messages, match each event to an approved template and preview its variables. Use Order updates for ordinary order-status templates. A warehouse connection does not submit or approve WhatsApp templates.

Match return templates

5. Review and confirm each shipment

Open a return/exchange ticket. Pickup tools check the actual customer address and available services again before staff confirm. Replacement tools check the selected SKU and stock. Creating a real pickup or replacement books work with your provider and can incur charges. Tracking appears when the provider supplies it; a created label is not proof of collection or delivery. Use a controlled order for your first end-to-end test and confirm it with your provider.

Troubleshooting and reconnecting

No warehouse: ask Storage Station to enable a return destination. No carrier: check the city and provider coverage. Login rejected: confirm Portal access with Storage Station. Outbound access expired: replace the API tokens and reconnect. Missing tracking: confirm shipment updates are enabled by the provider. Each merchant uses its own saved credentials; managed existing connections are protected from this setup.