Free
Try Moyafa with a small team.
0SAR / month
No monthly subscription
Start free- 50 AI credits / month
- 2 dashboard users
- Shared inbox and support tickets
- 2 campaigns / month, 100 recipients each
- Dedicated return suite not included
Moyafa. The assistant that knows your business.
Understands the request.
Moves the work forward.
From a WhatsApp question to an exchange request or service appointment. Moyafa connects the conversation to its context and helps your team take the next step.
For e-commerce, services and the teams behind them.
Requested itemCotton T-shirt
ML
Exchange request
- Reason
- Size doesn’t fit
- Evidence
- Order + item photo
- Next step
- Team review
Ready for the team
An illustration of how the work connects
Your work has its own rhythm. Moyafa fits it.
One assistant. Tools shaped around your business.
For online storesExchanges and returns.
Exchanges and returns.
From start to finish.
A customer needs an exchange or return? Keep the request clear from beginning to end, with the details together.
Pro · No monthly exchange or return case cap
- 1
Collect the request
Through WhatsApp or your branded request page.
- 2
Connect the details
Order, item, reason and photos, following your policy.
- 3
Follow through with your team
Track exchanges, record refunds and update the customer.
Return case · illustrative example
One record. Every detail.
Beige handbag
Reason: the colour wasn’t right
Order and item photo attached- Policy review
- Reviewed by the team
- Who issues the refund
- Merchant, through the payment provider
Recorded amount249
Refund receipt attachedReason, amount and evidence stay with the case
The merchant issues the refund, then records the amount and receipt in Moyafa.
Every case linked to its orderYour store policy sets the rulesYour team knows where things stand
For services and businessFrom “Any availability?”
Explore service and business tools
From “Any availability?”
to work in order.
Your customer needs an answer. Your team needs the details. Moyafa brings the conversation, service and appointment together, so everyone knows what comes next.
Before the appointment
Services, options and a booking page based on team availability.
When it’s time
A location, task and owner, with updates for the team.
After the service
Customer follow-up, materials used and service costs.
Team taskIllustrative example
Home-spa treatment
Assigned to: care team
- Review customer requirements
- Prepare equipment and supplies
- Log materials used after treatmentNext step
Materials linked to the service
Expected supplies per treatment
- Treatment oil
- 30 ml
- Disposable kit
- 1 kit
Illustrative home-spa task. Materials are recorded according to service setup and actual usage.
Intelligence with a job to doKnows the context.
Knows the context.
Makes the reply useful.
Moyafa’s strength is what it knows about your work: a product, order, service or policy. It uses available information to help answer, collect details and follow through.
- Arabic, Gulf dialect and voice notes
- Replies, summaries and assistance for your team
- Your instructions, with a path to a human
I’m looking for an oud gift under 200 riyals. Any ideas?
Product catalogueCustomer’s budgetProduct details
Moyafa
The oud gift set fits your budget and comes in a gift box. Would you like its details?
From the catalogue · exampleOud gift set189
When a person needs to step in, the context comes with them.
Illustrative conversation. Responses and actions depend on enabled knowledge and tools.
Connected by design
The tools you need. Working together.
Start with what matters to you. Explore each group to see how the assistant, conversation, order and task connect.
The intelligent assistant
Understands the request, uses your business knowledge, and helps your team act.
The intelligent assistant
Understands the request, uses your business knowledge, and helps your team act.
- Arabic, including Gulf dialect
- Replies using your business knowledge and instructions, in a style that fits your customers.
- Voice-note intelligence
- Transcribes voice notes and uses their content in the conversation.
- Reply assistance
- Suggested replies and conversation summaries help agents pick up with context.
- Guided flows and automation
- Configure steps for collecting details, following up and handing work to your team.
- Knowledge from selected sources
- Add instructions, files and selected knowledge sources. Supported sources such as Google Drive and Notion provide the content you select, not your entire account.
- Business-aware copilot
- Uses connected product, order and service context, with human handoff when needed.
Works within your instructions, enabled tools and plan’s AI credit allowance.
Explore these toolsExchanges, returns and refunds
One case connects the customer’s request, item, reason and next steps.
Exchanges, returns and refunds
One case connects the customer’s request, item, reason and next steps.
- WhatsApp or a request page
- Collect requests through a guided conversation or a branded return-request page.
- The details belong together
- Connect the order, item, reason and photos to a case governed by your store and product policies.
- Exchange follow-through
- Record the replacement or size and follow pickup and replacement status through supported integrations.
- Refund records and evidence
- Record the amount and receipt after refunding, with customer updates and return-reason reporting.
Included in Pro with no monthly case cap. Requires your return policy and a supported setup. The merchant executes refunds and records them in Moyafa; shipping and messaging fees are separate.
Explore these toolsConversations and customer support
Everyone can see the context, the owner and the next step.
Conversations and customer support
Everyone can see the context, the owner and the next step.
- A shared team inbox
- Conversation assignment, internal notes, labels, search, quick replies and customer history.
- Your channels, together
- WhatsApp conversations and supported Instagram messages and comments.
- Organized support tickets
- Track an issue with a priority, status and owner, connected to the conversation.
Orders, products and inventory
A useful answer starts with the right order and product information.
Orders, products and inventory
A useful answer starts with the right order and product information.
- Help customers choose
- Use the product catalogue and its details to help customers find relevant options.
- Order details and history
- Look up customer orders, their details and status in the conversation context.
- Stock visibility
- Check products, variants and available quantities before making a promise.
- Inventory sync
- Synchronize stock and prices with supported store systems. Two-way stock updates are included in Pro with a supported setup.
- Bundles and multi-packs
- Account for bundle components and quantities for more accurate stock information.
- Checkout links
- Share a checkout or payment link from a supported store or payment provider.
Sync, payment links and shipment status depend on the connected store and provider.
Explore these toolsBookings and services
A clear appointment for the customer. Complete details for the team.
Bookings and services
A clear appointment for the customer. Complete details for the team.
- Your business booking page
- Services, options and add-ons, staff availability, and addresses for visits.
- Confirmations, reminders and policies
- Configure confirmations, reminders, rescheduling, cancellation and deposit policies.
- Packages and customer balances
- Track service packages, customer balances and usage linked to bookings.
- After-service care
- Track changes or customer concerns in a ticket connected to the relevant booking.
Team and field operations
Who’s going, where, and what do they need? The details travel with the job.
Team and field operations
Who’s going, where, and what do they need? The details travel with the job.
- Calendars and service areas
- Organize provider calendars, dedicated drivers and coverage areas within each plan’s limits.
- Task details for the team
- Share task links with service and location details, then follow status updates.
- Materials and service costs
- Connect materials to services and consumption rules, with usage and cost reports.
- Property teams, too
- Projects, units, leads, viewings and representative follow-up, with dedicated activation.
Advanced dispatch and Smart Slots require specific activation and are in limited rollout; contact us to confirm suitability.
Explore these toolsCustomers, campaigns and follow-up
Make follow-up relevant to the customer and what they need.
Customers, campaigns and follow-up
Make follow-up relevant to the customer and what they need.
- Customer records and segments
- History, notes, filters and saved segments help you reach relevant customers.
- Campaigns and templates
- Prepare templates, select the audience, schedule sends and follow their results.
- Cart recovery and follow-up
- Recover abandoned carts, request reviews and configure follow-ups through supported integrations.
Campaigns follow channel consent and template rules. Saved customer segments start with Growth.
Explore these toolsReporting, connections and mobile
Understand the results and follow the work wherever you are.
Reporting, connections and mobile
Understand the results and follow the work wherever you are.
- Reports with business context
- Conversation, campaign, order and return reports according to your setup. Service operations and material reporting start with Growth.
- Store and business connections
- Connection options and each platform’s availability are listed on the integrations page.
- API and webhooks
- Connect your systems to supported operations on Pro.
- Moyafa on iPhone
- Follow customer conversations and team work with the tools available in the Moyafa iPhone app.
Clear from the start
The right plan for your work.
The same prices for both sectors. Compare the features and limits that matter before you choose.
Growth
More capacity for your team and customer care.
199SAR / month
Billed monthly · VAT included
Start with Growth- 3,000 AI credits / month
- 10 dashboard users
- Shared inbox and support tickets
- Campaigns and saved customer segments
- Dedicated return suite not included
Pro
Returns includedFor your store, including exchanges and returns.
499SAR / month
Billed monthly · VAT included
Start with Pro- 15,000 AI credits / month
- Unlimited dashboard users
- Shared inbox and support tickets
- Campaigns and saved customer segments
- Exchanges and returns: no monthly case cap
- API and webhooks
Pro includes the dedicated exchange and return suite with no monthly case cap. Growth includes ordinary support tickets. AI allowances, Meta messaging and shipping charges are separate.
See what each plan includes.
Compare what matters to your business. Open any feature to learn more.
| Features & limits | FreeGet started | GrowthGrow your team | ProScale your operations |
|---|---|---|---|
| Team & conversations | |||
| AI credits / month | 50 | 3,000 | 15,000 |
| Dashboard users | 2 | 10 | Unlimited |
| WhatsApp numbers | 1 | 1 | Unlimited |
| Customer support tickets | Included | Included | Included |
| Store operations | |||
| Dedicated exchange and return suite | Not included | Not included | No monthly case cap |
| Product and order lookup | Included | Included | Included |
| Marketing & automation | |||
| Campaigns / month | 2 · up to 100 recipients each | No plan cap | No plan cap |
| Saved customer segments | Not included | Included | Included |
| API and webhooks | Not included | Not included | Included |
AI credits are not a fixed number of messages; usage varies by activity. Integrations require setup, and Meta sending rules apply to every plan.
Full pricing and detailsClose to your customer. Connected to your business.
WhatsApp and Instagram for conversations. Store connections to bring order and product information into the work.
WhatsAppYour team and customer conversations
InstagramMessages and comments
ShopifyAvailable
OdooAvailable
SallaComing soon
ZidComing soonMoyafa started with work we knew.
We built Moyafa inside our own store. One customer question sent us from WhatsApp to the order, then inventory, the warehouse and an exchange. We needed a tool that connected the context. That’s why Moyafa is here for your business, too.
From a working store, for businesses finding their stride.Will Moyafa fit my business?
Moyafa serves e-commerce and service businesses: home spa, appointments, field teams, retail and customer support. Start with the tools you need and configure them around your work.
How is the assistant different from saved replies?
The assistant uses business knowledge, conversation context and connected tools to reply, collect details and help with follow-up. You set its instructions, with human handoff when needed. Usage consumes AI credits.
Which plan includes exchanges and returns?
The dedicated exchange and return suite is included in Pro at SAR 499/month, with no monthly case cap. Growth includes ordinary support tickets. AI credits, shipping and Meta messaging retain their separate allowances or charges.
Does Moyafa send the refund?
The merchant issues the refund through the appropriate payment method, then records the amount and receipt in Moyafa. Exchange and shipping steps depend on the store’s integrations and setup.
Are WhatsApp messaging fees included?
Your Moyafa subscription covers the tools. Meta messaging fees are separate, with no Moyafa markup. Displayed subscription prices include VAT.
Can I start without an online store?
Yes. Set up services, team calendars and a booking page directly in Moyafa, or start with conversations and customer support. A store connection is needed when you want that store’s products and orders.
Your business grows. Moyafa grows with you.
Start with one simple step. Make the next one clearer.