Moyafa. The assistant that knows your business.
From a WhatsApp question to an exchange request or service appointment. Moyafa connects the conversation to its context and helps your team take the next step.
For e-commerce, services and the teams behind them.
An illustration of how the work connects
One assistant. Tools shaped around your business.
A customer needs an exchange or return? Keep the request clear from beginning to end, with the details together.
Through WhatsApp or your branded request page.
Order, item, reason and photos, following your policy.
Track exchanges, record refunds and update the customer.
Reason: the colour wasn’t right
Order and item photo attachedReason, amount and evidence stay with the case
The merchant issues the refund, then records the amount and receipt in Moyafa.
Your customer needs an answer. Your team needs the details. Moyafa brings the conversation, service and appointment together, so everyone knows what comes next.
Services, options and a booking page based on team availability.
A location, task and owner, with updates for the team.
Customer follow-up, materials used and service costs.
Assigned to: care team
Expected supplies per treatment
Illustrative home-spa task. Materials are recorded according to service setup and actual usage.
Moyafa’s strength is what it knows about your work: a product, order, service or policy. It uses available information to help answer, collect details and follow through.
I’m looking for an oud gift under 200 riyals. Any ideas?
The oud gift set fits your budget and comes in a gift box. Would you like its details?
Illustrative conversation. Responses and actions depend on enabled knowledge and tools.
Start with what matters to you. Explore each group to see how the assistant, conversation, order and task connect.
Understands the request, uses your business knowledge, and helps your team act.
Works within your instructions, enabled tools and plan’s AI credit allowance.
Explore these toolsOne case connects the customer’s request, item, reason and next steps.
Included in Pro with no monthly case cap. Requires your return policy and a supported setup. The merchant executes refunds and records them in Moyafa; shipping and messaging fees are separate.
Explore these toolsEveryone can see the context, the owner and the next step.
A useful answer starts with the right order and product information.
Sync, payment links and shipment status depend on the connected store and provider.
Explore these toolsA clear appointment for the customer. Complete details for the team.
Who’s going, where, and what do they need? The details travel with the job.
Advanced dispatch and Smart Slots require specific activation and are in limited rollout; contact us to confirm suitability.
Explore these toolsMake follow-up relevant to the customer and what they need.
Campaigns follow channel consent and template rules. Saved customer segments start with Growth.
Explore these toolsUnderstand the results and follow the work wherever you are.
Moyafa's paid plans are Growth and Pro, with VAT-inclusive SAR prices. Salla plans match the prices and features shown here, with no Free plan. Salla plan details
More capacity for your team and customer care.
Billed monthly · VAT included
Start with GrowthFor your store, including exchanges and returns.
Billed monthly · VAT included
Start with ProPro includes the dedicated exchange and return suite with no monthly case cap. Growth includes ordinary support tickets. AI allowances, Meta messaging and shipping charges are separate.
Compare what matters to your business. Open any feature to learn more.
| Features & limits | GrowthGrow your team | ProScale your operations |
|---|---|---|
| Team & conversations | ||
| AI credits / month | 3,000 | 15,000 |
| Dashboard users | 10 | Unlimited |
| WhatsApp numbers | 1 | Unlimited |
| Customer support tickets | Included | Included |
| Store operations | ||
| Dedicated exchange and return suite | Not included | No monthly case cap |
| Product and order lookup | Included | Included |
| Marketing & automation | ||
| Campaigns / month | No plan cap | No plan cap |
| Saved customer segments | Included | Included |
AI credits are not a fixed number of messages; usage varies by activity. Integrations require setup, and Meta sending rules apply to every plan.
Full pricing and detailsWhatsApp and Instagram for conversations. Store connections to bring order and product information into the work.
ZidComing soonWe built Moyafa inside our own store. One customer question sent us from WhatsApp to the order, then inventory, the warehouse and an exchange. We needed a tool that connected the context. That’s why Moyafa is here for your business, too.
From a working store, for businesses finding their stride.Moyafa serves e-commerce and service businesses: home spa, appointments, field teams, retail and customer support. Start with the tools you need and configure them around your work.
The assistant uses business knowledge, conversation context and connected tools to reply, collect details and help with follow-up. You set its instructions, with human handoff when needed. Usage consumes AI credits.
The dedicated exchange and return suite is included in Pro at SAR 460/month, with no monthly case cap. Growth includes ordinary support tickets. AI credits, shipping and Meta messaging retain their separate allowances or charges.
The merchant issues the refund through the appropriate payment method, then records the amount and receipt in Moyafa. Exchange and shipping steps depend on the store’s integrations and setup.
Your Moyafa subscription covers the tools. Meta messaging fees are separate, with no Moyafa markup. Displayed subscription prices include VAT.
Yes. Set up services, team calendars and a booking page directly in Moyafa, or start with conversations and customer support. A store connection is needed when you want that store’s products and orders.
Start with one simple step. Make the next one clearer.