Gmail and Outlook: connection and replies

Understand email availability, connected-mailbox replies, attachments, CC/BCC and forwarding.

1
Check availability with Moyafa
Email is not currently exposed as a self-service connection in the general Settings screen. Contact Moyafa to confirm availability for your workspace before relying on Gmail or Outlook in the inbox. Do not use Google Drive or Calendar connections for this: they serve different purposes.
Open this screen
2
Use your business mailbox when enabled
When Moyafa makes email connection available, an owner/admin connects the intended business Google or Microsoft account through its authorization screen. Review the account and permissions there. No mailbox password should be sent to support. Confirm the mailbox address and connection state, then send a test email from another account you control.
3
Reply to an existing email conversation
In Inbox select an email conversation and check its mailbox and recipient. Write a reply, review attachments and any CC/BCC recipients, then Send. The WhatsApp «New» conversation flow is not an email compose screen. Email inbound messages are handled by staff; an AI suggested reply is a draft for review, not an automatic email send.
Open this screen
4
Forward carefully and recover a disconnected mailbox
Use Forward from the email message menu and review the new recipient and content. Forwarding shares that content with the recipient. If the mailbox needs authorization again, reconnect through the available account controls or contact Moyafa. Do not repeatedly resend while delivery is uncertain.

Understand email availability, connected-mailbox replies, attachments, CC/BCC and forwarding.

Check availability with Moyafa

Email is not currently exposed as a self-service connection in the general Settings screen. Contact Moyafa to confirm availability for your workspace before relying on Gmail or Outlook in the inbox. Do not use Google Drive or Calendar connections for this: they serve different purposes.

Open this screen

Use your business mailbox when enabled

When Moyafa makes email connection available, an owner/admin connects the intended business Google or Microsoft account through its authorization screen. Review the account and permissions there. No mailbox password should be sent to support. Confirm the mailbox address and connection state, then send a test email from another account you control.

Reply to an existing email conversation

In Inbox select an email conversation and check its mailbox and recipient. Write a reply, review attachments and any CC/BCC recipients, then Send. The WhatsApp «New» conversation flow is not an email compose screen. Email inbound messages are handled by staff; an AI suggested reply is a draft for review, not an automatic email send.

Open this screen

Forward carefully and recover a disconnected mailbox

Use Forward from the email message menu and review the new recipient and content. Forwarding shares that content with the recipient. If the mailbox needs authorization again, reconnect through the available account controls or contact Moyafa. Do not repeatedly resend while delivery is uncertain.