Add and maintain AI knowledge

Upload or paste policies, connect Notion or Google Drive, sync changes and test answers.

1
Open Knowledge base
In Automations → AI Assistant, expand the knowledge and provider options and find «Knowledge base». Keep the short business introduction for permanent identity and tone; use documents for detailed policies, FAQs and product explanations.
Open this screen
2
Add an approved document
Choose upload or paste text, give it a descriptive name and save. The current upload control accepts TXT, Markdown, CSV and TSV; convert unsupported documents to readable text first. Confirm the document appears and is enabled. An empty or disabled document is not useful knowledge.
3
Connect Notion or Google Drive
Choose the connector and approve only the pages or files intended for the assistant. In Drive, choose the files using the picker; access is limited to selected files. Sync after changes and check the result. A Google Drive connection supplies knowledge—it does not connect your Gmail inbox.
Choose a knowledge source; Google Drive and Notion are separate connections. Arabic interface shown; use the corresponding labels in your chosen language. Your available options and saved values may differ. Open the image to enlarge.
4
Remove contradictions and verify an answer
Disable or replace outdated documents. Keep one approved version of each policy, and update its actual return or booking settings too. Ask the assistant a representative question in the private setup test. Prices and stock should come from connected business data; do not use an old document as a live stock list.
Open this screen

Upload or paste policies, connect Notion or Google Drive, sync changes and test answers.

Open Knowledge base

In Automations → AI Assistant, expand the knowledge and provider options and find «Knowledge base». Keep the short business introduction for permanent identity and tone; use documents for detailed policies, FAQs and product explanations.

Open this screen

Add an approved document

Choose upload or paste text, give it a descriptive name and save. The current upload control accepts TXT, Markdown, CSV and TSV; convert unsupported documents to readable text first. Confirm the document appears and is enabled. An empty or disabled document is not useful knowledge.

Connect Notion or Google Drive

Choose the connector and approve only the pages or files intended for the assistant. In Drive, choose the files using the picker; access is limited to selected files. Sync after changes and check the result. A Google Drive connection supplies knowledge—it does not connect your Gmail inbox.

Choose a knowledge source; Google Drive and Notion are separate connections. Arabic interface shown; use the corresponding labels in your chosen language. Your available options and saved values may differ. Open the image to enlarge.

Remove contradictions and verify an answer

Disable or replace outdated documents. Keep one approved version of each policy, and update its actual return or booking settings too. Ask the assistant a representative question in the private setup test. Prices and stock should come from connected business data; do not use an old document as a live stock list.

Open this screen