Build, test and activate a workflow

Choose a trigger, connect conditions and actions, review the flow and avoid conflicting replies.

1
Create a flow for one clear task
Open Automations → Workflows. Create or edit a flow and choose its starting trigger, such as the supported message or keyword event. Begin with a single task—for example a welcome menu—rather than duplicating every assistant reply.
Open this screen
The workflow builder explains triggers, actions, connections and activation. Arabic interface shown; use the corresponding labels in your chosen language. Your available options and saved values may differ. Open the image to enlarge.
2
Connect branches and review actions
Use the available conditions and actions, fill required fields and connect each intended branch. Confirm customer-facing text, destinations and handoff behavior. A send action in an active flow can contact real customers; it must follow the channel's messaging rules.
3
Review, save and activate
Use the builder's review/validation before activation. Fix missing connections or required values. Save and check its active state; a saved draft is not necessarily running. Avoid two enabled flows that answer the same trigger unless their combined behavior is intentional.
4
Test with your own conversation
Exercise each branch using a phone you control, then inspect the conversation and flow run. If a menu replies instead of AI, check whether the flow handled the trigger first. Disable or edit the specific flow rather than deleting the channel connection.

Choose a trigger, connect conditions and actions, review the flow and avoid conflicting replies.

Create a flow for one clear task

Open Automations → Workflows. Create or edit a flow and choose its starting trigger, such as the supported message or keyword event. Begin with a single task—for example a welcome menu—rather than duplicating every assistant reply.

Open this screen

The workflow builder explains triggers, actions, connections and activation. Arabic interface shown; use the corresponding labels in your chosen language. Your available options and saved values may differ. Open the image to enlarge.

Connect branches and review actions

Use the available conditions and actions, fill required fields and connect each intended branch. Confirm customer-facing text, destinations and handoff behavior. A send action in an active flow can contact real customers; it must follow the channel's messaging rules.

Review, save and activate

Use the builder's review/validation before activation. Fix missing connections or required values. Save and check its active state; a saved draft is not necessarily running. Avoid two enabled flows that answer the same trigger unless their combined behavior is intentional.

Test with your own conversation

Exercise each branch using a phone you control, then inspect the conversation and flow run. If a menu replies instead of AI, check whether the flow handled the trigger first. Disable or edit the specific flow rather than deleting the channel connection.