From the first message to the work that follows.

Arabic, including Gulf dialect

Replies using your business knowledge and instructions, in a style that fits your customers.

Voice-note intelligence

Transcribes voice notes and uses their content in the conversation.

Reply assistance

Suggested replies and conversation summaries help agents pick up with context.

Guided flows and automation

Configure steps for collecting details, following up and handing work to your team.

Knowledge from selected sources

Add instructions, files and selected knowledge sources. Supported sources such as Google Drive and Notion provide the content you select, not your entire account.

Business-aware copilot

Uses connected product, order and service context, with human handoff when needed.

Works within your instructions, enabled tools and plan’s AI credit allowance.

WhatsApp or a request page

Collect requests through a guided conversation or a branded return-request page.

The details belong together

Connect the order, item, reason and photos to a case governed by your store and product policies.

Exchange follow-through

Record the replacement or size and follow pickup and replacement status through supported integrations.

Refund records and evidence

Record the amount and receipt after refunding, with customer updates and return-reason reporting.

Included in Pro with no monthly case cap. Requires your return policy and a supported setup. The merchant executes refunds and records them in Moyafa; shipping and messaging fees are separate.

A shared team inbox

Conversation assignment, internal notes, labels, search, quick replies and customer history.

Your channels, together

WhatsApp conversations and supported Instagram messages and comments.

Organized support tickets

Track an issue with a priority, status and owner, connected to the conversation.

Help customers choose

Use the product catalogue and its details to help customers find relevant options.

Order details and history

Look up customer orders, their details and status in the conversation context.

Stock visibility

Check products, variants and available quantities before making a promise.

Inventory sync

Synchronize stock and prices with supported store systems. Two-way stock updates are included in Pro with a supported setup.

Bundles and multi-packs

Account for bundle components and quantities for more accurate stock information.

Checkout links

Share a checkout or payment link from a supported store or payment provider.

Sync, payment links and shipment status depend on the connected store and provider.

Your business booking page

Services, options and add-ons, staff availability, and addresses for visits.

Confirmations, reminders and policies

Configure confirmations, reminders, rescheduling, cancellation and deposit policies.

Packages and customer balances

Track service packages, customer balances and usage linked to bookings.

After-service care

Track changes or customer concerns in a ticket connected to the relevant booking.

Calendars and service areas

Organize provider calendars, dedicated drivers and coverage areas within each plan’s limits.

Task details for the team

Share task links with service and location details, then follow status updates.

Materials and service costs

Connect materials to services and consumption rules, with usage and cost reports.

Property teams, too

Projects, units, leads, viewings and representative follow-up, with dedicated activation.

Advanced dispatch and Smart Slots require specific activation and are in limited rollout; contact us to confirm suitability.

Customer records and segments

History, notes, filters and saved segments help you reach relevant customers.

Campaigns and templates

Prepare templates, select the audience, schedule sends and follow their results.

Cart recovery and follow-up

Recover abandoned carts, request reviews and configure follow-ups through supported integrations.

Campaigns follow channel consent and template rules. Saved customer segments start with Growth.

Reports with business context

Conversation, campaign, order and return reports according to your setup. Service operations and material reporting start with Growth.

Store and business connections

Connection options and each platform’s availability are listed on the integrations page.

API and webhooks

Connect your systems to supported operations on Pro.

Moyafa on iPhone

Follow customer conversations and team work with the tools available in the Moyafa iPhone app.