Workspace settings and notifications

Set business identity, team organization, automatic closing and notification preferences.

1
Confirm identity and language
In Settings → Workspace, review business name, branding where available and customer message language. Make sure you are changing the intended workspace. Interface language and outgoing message/template language are separate choices.
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2
Organize the team and inbox
Use Team/Roles for access and Departments for work organization where available. In Inbox settings, review automatic closing and the idle duration before enabling it. Closing a conversation does not complete an unresolved return or support task.
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3
Separate account updates from customer messages
The owner notification number and opt-in under Notifications are for Moyafa account updates. They do not configure order/customer message triggers. Use Message templates for those rules. Sound and device push preferences are separate too; on iPhone review both Moyafa's notification toggle and system notification permission.
Open this screen
4
If you cannot see a setting
Check the current workspace, role, plan and business type. Some settings are intentionally limited to eligible accounts. Ask the owner for the appropriate access; do not share passwords. Contact Moyafa with the page and visible error if the expected control is missing.

Set business identity, team organization, automatic closing and notification preferences.

Confirm identity and language

In Settings → Workspace, review business name, branding where available and customer message language. Make sure you are changing the intended workspace. Interface language and outgoing message/template language are separate choices.

Open this screen

Organize the team and inbox

Use Team/Roles for access and Departments for work organization where available. In Inbox settings, review automatic closing and the idle duration before enabling it. Closing a conversation does not complete an unresolved return or support task.

Open this screen

Separate account updates from customer messages

The owner notification number and opt-in under Notifications are for Moyafa account updates. They do not configure order/customer message triggers. Use Message templates for those rules. Sound and device push preferences are separate too; on iPhone review both Moyafa's notification toggle and system notification permission.

Open this screen

If you cannot see a setting

Check the current workspace, role, plan and business type. Some settings are intentionally limited to eligible accounts. Ask the owner for the appropriate access; do not share passwords. Contact Moyafa with the page and visible error if the expected control is missing.