Keep WhatsApp Business and connect Moyafa

The same number, your chats kept in the Business app, and your team working in Moyafa. How optional activation and history sharing work.

1
Keep the app you already use
Meta’s official Coexistence connection lets eligible numbers already active in the WhatsApp Business app also connect to Moyafa. Your existing chats stay in the Business app and you can keep using it on your phone. Do not delete your Business app account to use this connection. Keep the app installed, updated and active. The ordinary WhatsApp app is not the starting point for this flow.
2
Ask us to activate the right connection
Activation is rolling out gradually. Contact the Moyafa team to review your current number and enable the option for your workspace. Meta makes the final eligibility decision during setup. When enabled, open Settings → Channels → WhatsApp, choose «Keep WhatsApp Business app + Moyafa», and complete Meta’s approval on your phone. Coexistence is optional; an API-only Moyafa connection remains available.
Contact Moyafa WhatsApp settings
3
Choose whether to share history
Keeping chats in the phone app and importing them into Moyafa are different things. You choose whether to share history during Meta’s setup. Moyafa shows the supported history Meta supplies and reports sync progress separately from connection success. This is not a complete WhatsApp backup: groups and some message types do not sync. Read verification codes or unsupported messages in the Business app when available; SMS codes remain in your phone’s SMS inbox.
4
Reply from either place
Use the Business app on your phone or the Moyafa inbox for supported conversations. Phone replies appear in Moyafa as human messages and pause the assistant in that conversation. Manage your business profile in the phone app. Meta’s API messaging rules and charges still apply to messages sent through Moyafa; keep a valid payment method on the connected Meta account for chargeable messages.
5
Already using an API-only number? Plan the move first
An API-only number needs a separate migration before it can become a Business App number. Do not disconnect or delete it on your own. We first review its registration, preserve available profile and Moyafa data, and plan any downtime and phone verification. Removing a Meta number registration can affect its profile, templates, billing, messaging limits and status. Our pilot preserved the Moyafa conversations and messaging limit, but that does not guarantee the same result for every account.
Meta’s official Coexistence guide

The same number, your chats kept in the Business app, and your team working in Moyafa. How optional activation and history sharing work.

Keep the app you already use

Meta’s official Coexistence connection lets eligible numbers already active in the WhatsApp Business app also connect to Moyafa. Your existing chats stay in the Business app and you can keep using it on your phone. Do not delete your Business app account to use this connection. Keep the app installed, updated and active. The ordinary WhatsApp app is not the starting point for this flow.

Ask us to activate the right connection

Activation is rolling out gradually. Contact the Moyafa team to review your current number and enable the option for your workspace. Meta makes the final eligibility decision during setup. When enabled, open Settings → Channels → WhatsApp, choose «Keep WhatsApp Business app + Moyafa», and complete Meta’s approval on your phone. Coexistence is optional; an API-only Moyafa connection remains available.

Contact Moyafa WhatsApp settings

Choose whether to share history

Keeping chats in the phone app and importing them into Moyafa are different things. You choose whether to share history during Meta’s setup. Moyafa shows the supported history Meta supplies and reports sync progress separately from connection success. This is not a complete WhatsApp backup: groups and some message types do not sync. Read verification codes or unsupported messages in the Business app when available; SMS codes remain in your phone’s SMS inbox.

Reply from either place

Use the Business app on your phone or the Moyafa inbox for supported conversations. Phone replies appear in Moyafa as human messages and pause the assistant in that conversation. Manage your business profile in the phone app. Meta’s API messaging rules and charges still apply to messages sent through Moyafa; keep a valid payment method on the connected Meta account for chargeable messages.

Already using an API-only number? Plan the move first

An API-only number needs a separate migration before it can become a Business App number. Do not disconnect or delete it on your own. We first review its registration, preserve available profile and Moyafa data, and plan any downtime and phone verification. Removing a Meta number registration can affect its profile, templates, billing, messaging limits and status. Our pilot preserved the Moyafa conversations and messaging limit, but that does not guarantee the same result for every account.

Meta’s official Coexistence guide