Read orders, delivery status and tracking

Find the real store order, distinguish its status from shipment progress and handle missing addresses.

1
Find the correct order
Open Orders or the customer panel in Inbox. Match order number, customer and store source. Imported history depends on the platform permissions and sync. If the order is missing, check the connection and sync; do not create a replacement from a similar customer's order.
Open this screen
2
Check store status and shipment facts
The store order status and carrier shipment status are different. Read any shipment tracking supplied by the connected store or warehouse. A tracking label can exist before collection. If the provider has not supplied a tracking link, verify with the provider; do not invent one or promise delivery from the label alone.
3
Confirm addresses before fulfillment
Moyafa may fetch detailed store/shipment data and the original ShipHero order to complete the address. Match the exact original order. Review the street, city, contact and national/short address before confirming. Ask the customer for missing information instead of copying a different order's address.
4
Automate the customer update when ready
Use Order updates to map store statuses to templates, and Return & exchange messages for return-case events. They are separate rules. Check the message log after a controlled event before relying on automatic notifications.
Open this screen

Find the real store order, distinguish its status from shipment progress and handle missing addresses.

Find the correct order

Open Orders or the customer panel in Inbox. Match order number, customer and store source. Imported history depends on the platform permissions and sync. If the order is missing, check the connection and sync; do not create a replacement from a similar customer's order.

Open this screen

Check store status and shipment facts

The store order status and carrier shipment status are different. Read any shipment tracking supplied by the connected store or warehouse. A tracking label can exist before collection. If the provider has not supplied a tracking link, verify with the provider; do not invent one or promise delivery from the label alone.

Confirm addresses before fulfillment

Moyafa may fetch detailed store/shipment data and the original ShipHero order to complete the address. Match the exact original order. Review the street, city, contact and national/short address before confirming. Ask the customer for missing information instead of copying a different order's address.

Automate the customer update when ready

Use Order updates to map store statuses to templates, and Return & exchange messages for return-case events. They are separate rules. Check the message log after a controlled event before relying on automatic notifications.

Open this screen