Consent & PDPL data tools

See consent state, opt-out history and the audit trail — and export or delete a customer's data.

1. 1

   Opt-in before you message

   You may only start a conversation with someone who agreed to hear from you. Having their number — from an order or an import — is not consent on its own.

2. 2

   Open the Compliance center

   Review opt-in and opt-out per customer, plus the full opt-out log with timestamps. Anyone who opted out is suppressed from every campaign automatically.

3. 3

   Export or delete (PDPL)

   When a customer asks, export their data as JSON or request deletion. Admins can review the audit trail of who did what.

4. 4

   Never collect these

   Don't ask for or store full card numbers, bank/IBAN details or national ID numbers over WhatsApp — it breaks WhatsApp's policy and PDPL. Payment always happens on your store's own checkout.